Terms of service
Welcome to the All Things Iceland online store!
These terms and conditions govern how you use the All Things Iceland website (merch.allthingsiceland.com) and services, please read them carefully before using this website. When you use or access this website you accept these terms and conditions and All Things Iceland Privacy and Cookie Policy and Shipping and Return Policy in full. If you disagree with any of these terms and conditions please don’t use this website.
We reserve the right to accept orders from those over 18 years of age only. If you have any questions regarding our products or services please contact us at shop@allthingsiceland.com. All Things Iceland reserves the right to change these terms and conditions without notice and any changes are effective immediately when published on the website. We encourage you to review these terms and conditions as often as possible.
Customer Service
We are dedicated to providing you with the best possible service. We welcome any questions, comments, and suggestions about our products and services. The best way to contact us is via our email: shop@allthingsiceland.com.
We typically answer emails within 1-2 working days. If you have not received a reply from us there could be a few reasons why:
- Your email was lost and has not come through
- Your email answer has not been entered correctly
- Our reply has been blocked by your spam filter and is in your junk folder
If you have not received a reply from us within 2 working days please contact us again, ideally from another email address.
General
This website merch.allthingsiceland.com (the “website”) is owned and operated by All Things Iceland EHF (All Things Iceland or “us” or “we” or “our”). We are a registered company in Iceland. If you have any questions or comments about these terms and conditions please contact us at: shop@allthingsiceland.com. “We” or “us” or “our” means All Things Iceland. “You” or “your” means the person whose order is accepted by All Things Iceland. The “recipient” means the person who receives the products bought through merch.allthingsiceland.com.
Prices and Content
All Things Iceland takes care to ensure that prices and the content of this website, including product descriptions and photographs, are accurate and correct at the time of publishing. All prices are shown in USD, and exclude post and package charges. The price also excludes any custom duties and taxes in the recipient country. Prices may change over time without any prior notice.
All Things Iceland will only accept orders if there are no material errors in the description of the products or its price on the website. In the event of an error or any content-related issue, we reserve the right to correct such an error without notification. All Things Iceland reserves the right to cancel any order that may have been made under the pretense of such error. All displayed prices include mandatory VAT in Iceland and exclude delivery charges. All products are subject to availability. In the event of the product not being available, we will notify you as soon as possible as to whether or when it will be available again.
VAT, Customs and Other Charges
VAT, Customs Fees, Administration Fees, and/or Taxes in Individual Countries
All Things Iceland is not responsible for any VAT (value-added tax), customs fees, admin fees, or taxes that each country, state, province, or municipality may require. VAT, taxes, and other import charges are charged by each country. For this reason, All Things Iceland cannot include VAT, taxes, and other import charges in the invoices that apply to individual countries. We will not pay for any additional duties or customs charged by the destination country. That is solely your responsibility. The customs charge, VAT or taxes is not reflected on our site at the time of checkout. We are not responsible for any delays incurred due to your country’s customs clearance procedures.
VAT in Iceland
Included in all of the prices of All Things Iceland merchandise is VAT (value-added tax) that is mandated by law in Iceland.
Products
Please be aware that we cannot be held responsible for stock affected by circumstances beyond our control. All Things Iceland will not be held responsible for any harm, injury, or illness resulting from the use or misuse of any product. It is your responsibility to read all product instructions carefully and to use the product accordingly and strictly for the designed purpose. We are also not to be held responsible for any damage, injury, or illness that can occur due to allergic responses or as a result of any other unforeseen occurrence.
Discount Promotional/Coupon Codes
Only one Coupon Code is permitted per each order and it must be entered correctly in the Coupon Code box provided on the checkout page. When entered correctly the Coupon Code discount will show in your basket. A Promotional/Coupon Code cannot be added to your order after you have paid and confirmed the order. A Coupon Code cannot be used in connection with any other offer. Promotional/Coupon Code excludes all sale items.
Order and Payment
All Things Iceland reserves the right anytime to reject, cancel or terminate any order for whatever reason and without any liability. We reserve the right to limit quantities sold or available for sale. We also reserve the right to limit or cancel orders, in our sole judgment, that appear to be placed by dealers, resellers, or distributors. Once you place an order with us, we will send you an email with the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it and are processing it.
You can pay for your purchases by credit/debit card via our website. We accept payment by Visa and Mastercard, and many other payment methods. Please ensure that the details you enter are correct. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment to All Things Iceland, we will not be liable for any delay or non-delivery of products. We retain the legal ownership of all products until full payment has been made by you and received by us and legal ownership of the products will immediately transfer back to us if we refund any payment for the products to you. Risk in the Products transfers to you upon delivery.
Privacy & Security
All Things Iceland’s privacy policy, which tells you how we will use your information, can be found at Privacy & Cookie Policy. By using this website, you consent to the processing described in the Privacy & Cookie Policy and warrant that all data provided by you is accurate.
Intellectual Property
All material on the All Things Iceland website, including but not limited to text, graphics, logo or code is copyrighted and the property of All Things Iceland. All rights are reserved. You cannot use, reproduce, distribute, duplicate, copy, display, sell, resell, modify or otherwise exploit our intellectual property without our prior written consent.
Statutory Rights
Nothing contained in these Terms and Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality or description of the goods supplied.
Governing Law
These terms and condition and any dispute is governed by the laws of Iceland. These terms and conditions together with our Privacy & Cookie Policy and Shipping & Return Policy, represent a legally binding agreement between you and All Things Iceland EHF. Both parties hereby agree that the only jurisdiction and venue for any dispute with All Things Iceland or in any way relating to your use of this website, merch.allthingsiceland.com is before the District Court in Reykjavík, Iceland.
Limitation of liability
All material displayed on this website is provided without any guarantees, conditions or warranties regarding its accuracy. All Things Iceland makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. All Things Iceland is not responsible for any direct or indirect loss or damage incurred by a customer due to delays or lack of delivery of goods regardless of the method of delivery.
Security
All Things Iceland’s online ordering service is fully secure. We use Secure Sockets Layer (SSL) encryption technology to allow for the encryption of potentially sensitive information and to ensure absolute safety and security. All credit card transactions processed from this site are also fully secure through our payment system provider.
Last updated on November 10th, 2024.