Shipping policy
Shipping & Delivery
When will I get my order?
For our products shipped from one of the worldwide fulfillment facilities that we use, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● Other International locations: 10–20 business days
For our products shipped from Iceland, we deliver our products worldwide through DHL or the Icelandic Postal Service. We will do our best to deliver goods promptly. However, we cannot accept liability for delays in delivery for any reason. Delivery depends on the country, usually, it takes 3-10 days within Europe and North America, but it takes longer for countries further away, commonly 2-4 weeks. We are unable to deliver to P.O Boxes.
Where will my order ship from?
All Things Iceland works with an on-demand order fulfillment company with facilities worldwide, so where your order ships from depends on where in the world your order will be sent.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
All Things Iceland is not responsible for any VAT (value-added tax), customs fees, admin fees, or taxes that each country, state, province, or municipality may require. VAT, taxes, and other import charges are charged by each country. For this reason, All Things Iceland cannot include VAT, taxes, and other import charges in the invoices that apply to individual countries. We will not pay for any additional duties or customs charged by the destination country. That is solely your responsibility. The customs charge, VAT, or taxes is not reflected on our site at the time of checkout. We are not responsible for any delays incurred due to your country’s customs clearance procedures.
VAT in Iceland
Included in all of the prices of All Things Iceland merchandise is VAT (value-added tax) which is mandated by law in Iceland.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at shop@allthingsiceland.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
We are not responsible for lost packages once they have left the fulfillment center and we are not responsible for lost or stolen packages once they have been marked “delivered” by the carrier.
We are not responsible for any direct or indirect loss or damage incurred by a customer due to delays or lack of delivery of goods regardless of the method of delivery.
We are not able to change addresses or make corrections once an order has been placed.
We are not responsible for a lost order if the delivery address provided by you at the checkout is incorrect or incomplete.
In case of an incorrect/incomplete address, your order may be returned to us with an added charge from our courier.
In case of a returned order, you must pay all delivery costs plus added return charges from the courier to redeliver your order to the correct address. Any damage during shipment is covered by a warranty provided by the courier service.
All Things Iceland is not liable for any loss, damage or penalty as a result of any delay in or failure to manufacture, deliver or otherwise perform hereunder due to any cause beyond our reasonable control, including, without limitation, unsuccessful reactions, the act of the Buyer, embargo or other governmental act, regulation or request affecting the conduct of our business, fire, explosion, accident, theft, vandalism, riot, acts of war, strikes or other labor difficulties, lightning, flood, windstorm or other acts of God, delay in transportation, or inability to obtain necessary labor, fuel, materials, supplies or power at current prices
Orders
How are your products made?
We work with a print-on-demand drop shipper that uses the highest quality materials. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at shop@allthingsiceland.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at shop@allthingsiceland.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
VAT, Customs and Other Charges
VAT, Customs Fees, Administration Fees, and/or Taxes in Individual Countries
All Things Iceland is not responsible for any VAT (value-added tax), customs fees, admin fees, or taxes that each country, state, province, or municipality may require. VAT, taxes, and other import charges are charged by each country. For this reason, All Things Iceland cannot include VAT, taxes, and other import charges in the invoices that apply to individual countries. We will not pay for any additional duties or customs charged by the destination country. That is solely your responsibility. The customs charge, VAT or taxes is not reflected on our site at the time of checkout. We are not responsible for any delays incurred due to your country’s customs clearance procedures.
VAT in Iceland
Included in all of the prices of All Things Iceland merchandise is VAT (value-added tax) that is mandated by law in Iceland.